Q: When can I pick up the rental?
A: Rentals can be picked up at 8am-12pm or 1pm-5pm for a half day or 9am-5pm for a full day. (we are flexible with start times in the summer) Half-days are only offered Mon-Fri on non-holiday weeks
Q: What time are rentals due to be returned?
A: Rentals are due back by 12pm for morning half day and 5pm the last day of the rental.
Q: What happens if the rental is not returned on time?
A: There is a fee if the rental is not returned at the designated time. If the rental is not returned by 5pm, the renter is responsible for an additional day rental fee.
Q: Is there a security deposit require for the rentals?
A: Yes, a deposit is required for each machine and will be secured to cover any damages. If the damage is over the deposit and insurance was not obtained, you will be responsible for anything over including loss of revenue due to loss of use of the vehicle if applicable.
Q: What are the requirements to rent?
A: Renters are required to be at least 25 years of age and have a valid drivers license.
Q: What is needed to make a reservation?
A: We require $100 per unit, per day to secure your reservation. Until we receive the deposit, the unit will be available on a first come first serve basis.
Q: What’s your cancellation policy?
A: The reservation deposit is only refundable if you cancel within 14 calendar days in advance from the date of pickup. Cancellations less than 14 calendar days holidays do not qualify for a refund unless we can find a replacement.
Q: Does the rental come with a full tank of gas?
A: Yes, all rentals are given with a full tank of premium gas and are required to be returned with a full tank of premium fuel if trailered offsite. 1 tank of gas is included in our onsite rentals.
Q: How much does it cost to use a trailer?
A: Trailers are offered complimentary at no charge if available so let us know if you need a trailer. Rentals under $250 do not get a free trailer rental.
Q: Can the rentals leave the state or country?
A: The rental can leave the state with permission but they can not ever leave the country.
Q: What kind of experience do I need to have?
A: You have to be an experienced operator of the vehicle to be rented. We are not responsible for mishaps due to inexperience. We can give basic training if you are inexperienced.
Q: What happens if the vehicle breaks down?
A: If the vehicle breaks due to abuse, you will be held responsible both for repair and recovery. If the malfunction was not your fault, we offer rental/store credit for the rental and you are not held responsible for repair and recovery costs.
Q: What happens if the vehicle gets damaged in an accident?
A: The security deposit will be secured to go towards the damage repair and/or insurance deductible. An insurance claim will be opened if damage exceeds the deductible/deposit. If the damage is less than the deductible/deposit we will refund the remaining balance after all repair expenses have been paid.
Q: Can you deliver the vehicles?
A: No, however we offer onsite rentals at Box Canyon in Florence, AZ
Q: Do I need off road experience to drive your machines?
A: No, if you will be driving an automatic 4 Wheel Drive UTV with a full roll cage and long travel suspension. It has the same controls as any automatic car or truck. Put the shift lever into drive and go. Even shifting into 4 wheel drive is just the push of a button.