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Frequently Asked Questions

Q: How do I make a reservation?

A: You may call to check availability but all the reservations are done online. To make a UTV reservation: Click here

Q: What’s your cancellation policy?

A: Cancellations less than 7 calendar days do not qualify for a refund. Rescheduling might be available. If rain is forecast the day and hours of your rental we can give you a rain discount for mild rain otherwise we can reschedule or cancel your rental.

Q: Do you offer insurance?

A: No, we do not insurance. You may call your current insurance provider to see if they can extend a binder.

Q: Is there a security deposit required for the rentals?

A: Yes, a $2500 deposit is required for each machine and will be secured to cover any damages. If the damage is over the deposit and insurance was not obtained, you will be responsible for anything over including loss of revenue due to loss of use of the vehicle if applicable, processing fees, collection fees, and interest on any unpaid balance at the rate of 24% per annum.

Q: Is there a security deposit required for guided tours?

A: Yes, a $1000 deposit is required for each machine in a guided tour.

Q: Can I pick up the night before?

A: Yes, vehicles can be picked up the night before at 4pm for an extra $150.

Q: What happens if the reserved unit becomes unavailable on my rental day?

A: Unfortunately on occasion a machine may become unavailable do to damage or mechanical failure. We will give you another machine. If we do not have any other machines to offer you, you will be notified ASAP and will receive a full refund.

Q: Are the UTV vehicles street legal?

A: Yes, for Price Rd. only, they are not highway legal due to no windshield and driving at constant high speeds ruins the belt, tires, and clutching.

Q: What if I disregard the warning to drive on the highway?

A: You may be pulled over and ticketed and will be charged $5 per mile driven on the highway.

Q: When can I pick up the rental?

A: UTV Rentals can be picked up anytime after 9am for full-day rentals or 9am for the morning half-day rental or 1pm for afternoon half-day rentals. Please do not show up more than 15 min early unless told otherwise.

Q: What time are rentals due to be returned?

A: UTV Rentals are due back by 4pm the last day of the rental or by 12pm for morning half-day rentals. Unless otherwise arranged.

Q: What happens if the rental is not returned on time?

A: There is a $30 fee per 15min late if the rental is not returned at the designated time.  If the rental is returned after 1hour of being late, the renter is responsible for an additional day rental fee. (We like to go home to our families.)

Q: What are the requirements to rent?

A: Renters are required to be at least 25 years of age and have a valid credit card and drivers license.

Q: What is needed to make a reservation?

A: Must have a valid credit card and drivers license. Reservations are easy just click on the reservation link and complete the form. We will email and text confirmation within a few hours can take longer if it was made after business hours. To make a UTV reservation: Click here

Q: Does the rental come with a tank of gas?

A: Yes, 1 tank of gas is included in our ONSITE rentals which is plenty of gas for an all day rental. All OFFSITE rentals are given with a full tank of premium gas and are required to be returned with a full tank of premium fuel if trailered OFFSITE.

Q: How much does it cost to use a trailer?

A: Trailers are offered complimentary at no charge if renting 3 or more days and can be made available for $25/ day if arranged ahead of time but UTV’s are offered ONSITE for the Box Canyon area so no trailer is needed.

Q: Can the rentals leave the state or country?

A: The rental can leave the state with permission but they can not ever leave the country.

Q: What happens if the vehicle breaks down?

A: If the vehicle breaks due to abuse, you will be held responsible both for repair and recovery. If the malfunction was not your fault, We will try to give you another machine if available to continue your rental otherwise, we offer a partial refund or credit for future rentals and you are not held responsible for repair and recovery costs.

Q: What happens if the vehicle gets damaged in an accident?

A: Inspect the vehicle to make sure it is safe to continue driving and let us know what happened. The security deposit will be secured to go towards the damage repair and/or insurance deductible. An insurance claim will be opened if instituted by the renter. If the damage is less than the deductible/deposit we will refund the remaining balance after all repair expenses have been paid. If the damage exceeds the deductible/deposit you will be held responsible for the overage.

Q: Can you deliver the off-road vehicles?

A: No, however we offer onsite rentals for the Box Canyon area in Florence, AZ.

Q:  Do I need off road experience to drive a UTV?

A:  No, you will be driving an automatic 4 Wheel Drive UTV with a full roll cage and long travel suspension.  It has the same controls as any automatic car or truck. Put the shift lever into High or Low and go. Even shifting into 4 wheel drive is just the push of a button. Just remember when you want to Fly put it in High, when you want to go Slow put it in Low. Also when climbing hills put it in 4 wheel low to avoid burning up the clutch and belt. Make sure you come to a complete stop before shifting. Some machines have a park brake instead of shifting into park.

Q:  Are the Coke Ovens closed?

A: Yes, The Coke ovens are closed off for entry, please do not try to go to the Coke Ovens. Several vehicles have broken down on the way due to extremely rough terrain and the coke ovens are under new ownership, No Trespassing! Don’t believe us, read it for yourself

Q: Where can we eat before or after the ride?

A: We recommend LB Cantina for Mexican food, Hong Kong for Chinese food and River Bottom Grill for American food. There are also fast food places like McDonald’s, Sonic, Taco Bell, and Subway.

Q: Do you offer guided tours?

A: UWe are currently understaffed to offer the guided tours, you may try calling to double check. Guided tours are normally 3hrs long. The guided tour is the same cost as a full-day rental or in other words its the half-day rate for the machine and $100 for the guide not including tips.

Q: Can I see the rental agreement before renting?

A: Yes, you may view the sample agreement here Agreement/waiver